SUMMARY
The CSR provides the front line link between Insurance company and the clients in a call centre environment. The CSR must achieve individual objectives and must maintain and improve upon the high level of standards within the department.
RESPONSIBILITIES
Provide policy holder and product information to clients and advisors.
Document issues and respond to requests by determining appropriate action in order to resolve situations.
Follow up with clients within established service standards.
Maintain service records, preparation of reports.
Ensure service standards are maintained or excelled.
Participate in recommending improvements to service and procedures.
Process non-financial transactions when necessary.
QUALIFICATIONS
Strong knowledge of the life insurance industry and 1-2 years of client service experience an asset
Strong communication skills and ability to multi-task
Excellent written and verbal communication skills
Positive, service-oriented attitude with a commitment in offering superior service
Fluency in French both verbal and written a must.
FORWARD RESUME TO: catherine@entpartners.ca
